General terms and conditions ALPIN CARD
I. General information and scope of services ALPIN CARD is a product of the www.alpincard.at participating lift and ropeway companies listed on the website and applies in the regions listed on the website (“the Regions“). The term ALPIN CARD comprises the products “365 Action ALPIN CARD“ (i.e. an annual pass, including transport of sports equipment according to the General Terms and Conditions of Transport, even during the summer season), “365 Classic ALPIN CARD“ (i.e. an annual pass, entitling the holder to use the lifts and ropeways without transport of sports equipment during the summer season) (the 365 Action and 365 Classic ALPIN CARD will hereinafter be referred to as the ALPIN CARD annual passes), “Hike ALPIN CARD“ (i.e. summer season ticket not including the transport of sports equipment according to the General Terms and Conditions of Transport) (hereinafter referred to as ALPIN CARD summer season ticket), “Ski ALPIN CARD“ winter season ticket (i.e. the ski pass for the winter season) and the “Ski ALPIN CARD“ ski passes (these are ski passes valid for 1 to 31 days during the winter season) (hereinafter all jointly referred to as “ALPIN CARD”). The ALPIN CARD may either be acquired online through one of the websites of the participating lift and ropeway companies or directly from the participating lift and ropeway companies during their opening hours. These GTC shall apply in any case. The contract partner of the customer for the purpose of the ALPIN CARD are the participating lift and ropeway companies. Depending on the product, ALPIN CARDs entitle customers to use the facilities and slopes operated by the participating lift and ropeway companies to the extent permitted by the product during their operating and office hours in the relevant season (excluding any special tours outside the normal operating hours) and to use the local ski bus (insofar as such is organised by the participating lift and ropeway companies). During the summer season, the lift and ropeway companies restrict the operation of the lifts and ropeways to those published on the website of the relevant lift and ropeway companies. The lift and ropeway companies operate their ropeway and lift systems as well as their slopes and summer systems independently and under their own responsibility.
II. Contract conclusion [1.] Customers placing online orders on the websites of the participating lift and ropeway companies need to complete, fully and correctly, all mandatory fields in the booking window and must explicitly accept the GTC by using the application provided in the booking window. Customers entering incorrect data might lose their entitlement to use the cards and be excluded from transportation, without replacement. ALPIN CARD annual passes, ALPIN CARD winter & summer season tickets as well as Ski ALPIN CARD ski passes valid from 8 to 31 days can only be booked by providing a current photo. Customers are obliged to immediately report changes of their contact data (name, home address, email address). When customers enter the data and click on the “Buy now” button, they place a legally binding offer for the conclusion of a purchase agreement for ALPIN CARD. The acceptance of such purchase offer remains explicitly reserved. The companies are not obliged to accept the customer’s offer. Customers will receive an email, not later than within 10 days, at the address specified by them, informing them whether their purchase offer was accepted. The regulations apply, mutatis mutandis, when they buy any ALPIN CARD at the offices of a participating lift and ropeway company; with the proviso that any customer who is a consumer as defined in the KSchG [Austrian Consumer Protection Act] will be entitled to a right of withdrawal for online purchases; the information on their right of withdrawal and a form for the purpose of withdrawal are provided as links on the website of the participating lift and ropeway companies.
[2.] The services included in the ALPIN CARD can be used after receipt of the relevant data carrier during the relevant period of validity and after the participating lift and ropeway companies started operating their ropeway and lift systems.
III. Costs/payment [1.] ALPIN CARDs will be sold at the current rates that are indicated (i) on the website www.alpincard.at or (ii) on price lists, price tables, folders, etc. (“Price Tables“) as published by the lift and ropeway companies. A deposit charge (KeyCard deposit) will be raised when customers buy any ALPIN CARD; the amount of such deposit is also indicated on the Price Tables. It will be collected jointly with the invoice amount. The deposit and the rates mentioned above include the value added tax at the legal rate. ALPIN CARDs may be bought by credit card (e.g. Visa, Mastercard, American Express or Diners Club), by PayPal, bank transfer in advance or in cash at the offices of the lift and ropeway companies. [2.] A new ALPIN CARD annual pass or winter or summer season ticket can be issued to replace any lost or damaged ALPIN CARD annual pass or winter or summer season ticket, against a handling fee of EUR 15 (plus KeyCard deposit). Customers must present the blocking receipt and an official photo ID to be issued a new card. If the ALPIN CARD annual pass or winter or summer season ticket has already been used on the day when such is reported missing, the validity period of the newly issued card will be limited to the days following such day.
IV. Shipment For any online orders of ALPINE CARDs to be shipped by post, please allow for a delivery period (normally at least approx. 3 to 5 working days within Austria).
V. Use of services These General Terms and Conditions and the Conditions of Carriage (posted locally on-site) of the respective cable car and lift companies apply to the use of the AlpinCard services. Furthermore, the regulations and measures prescribed by the authorities in connection with pandemics (e.g. Covid-19) apply. As far as the member companies of the AlpinCard network are able to provide their services and the lifts in operation allow the use of the corresponding slopes, the customer has no right of withdrawal in the event of bad weather, avalanche danger, unforeseen departure of the customer, temporary interruption of operations, weather-related shutdowns of individual facilities or ski resorts, closures of individual ski slopes or ski resorts, overcrowding of slopes or illness of the ticket holder. There is therefore no entitlement to a refund in these cases and the customer is thereby not released from their obligation for payment. It is expressly stated that no (pro-rata) refund can be allocated where the partners of the AlpinCard are able to provide their services, but the user does not make use of these services due to personal considerations/decisions. Therefore, should, for example, official measures for the use of the services by the partners of the AlpinCard be ordered (e.g. obligation to submit a negative test certificate, proof of vaccination, etc.) and the user cannot or does not want to provide this evidence/proof/information, no claim for any (pro-rata) refund can be asserted. It is also stated that such compliance with the COVID-19 or other protective measures prescribed by the authorities to contain a pandemic is the sole responsibility of the user. If the user cannot or does not want to comply with any officially prescribed measures, the transport of said user may not take place and no claim for any (pro-rata) refund can be asserted. Likewise, there is no entitlement to any (pro-rata) refund or extension of the AlpinCard when partners of the AlpinCard take one or more lifts out of operation due to the pandemic related reduced user frequency, as the user still has the opportunity to use the majority of the services offered.
VI. Liability Any liability for damage is limited to cases of intent or gross negligence. Claims for damages for slight negligence shall be excluded. Claims arising from damages are to be asserted against the lift and ropeway company responsible for the damage. The rendering of the services might be temporarily restricted, in full or in part, due to technical faults, lack of snow, force majeure or natural disasters such as storm, thunderstorm, heavy rain, snow chaos, danger of avalanches or other operating circumstances affecting individual or several lift and ropeway companies. ALPIN CARD is a supra-regional product that can be used with all participating lift and ropeway companies. No warranty can be given that the services offered by ALPIN CARD would be available without interruptions, every day with each individual lift and ropeway company.
VII. Reimbursement in case of service outages caused by epidemics or pandemics If the participating cable car and lift companies are prevented from providing services, on all lifts and cable car facilities in all regions in which the AlpinCard is valid, due to an epidemic or pandemic and if this leads to a complete closure of the affected cable car and lift companies within a period of at least 4 weeks from the date of purchase of the season ticket, the costs paid by the customer for the SuperSkiCard for the period of the complete closure of the facilities will be reimbursed as follows:
Ski ALPIN CARD 1- to 31-day passes
based on the extent to which they can be used (example: if a closure occurs after the 3rd day of validity of a 12-day ski pass, the customer will be reimbursed the difference between the purchase price for a 3-day ski pass and the purchase price paid by them for the 12-day ski pass);
Ski ALPIN CARD winter season tickets
purchased either at the pre-selling or at the standard price based on an amortisation calculation, which determines whether the costs of the Ski ALPIN CARD winter season ticket have already been amortised due to their use by the customer. This is the case if the card was used for a minimum of 15 days. Hence, calculation is based on the purchase price being divided by 15 (days) and the quotient resulting from this being multiplied by the number of days on which the ticket cannot be used. Therefore, reimbursement is in each case excluded if the customer has already used the Alpin Saison Card for 15 days or more. In the case of ALPIN CARD
, reimbursement of the purchase price is based on the pre-selling price requested for the winter season ticket.
A refund for periods before the date of purchase ist not possible.
The refund claim can be made to the selling cable car and lift company, at the earliest at the end of the ski season.
VIII. Reimbursement in case of injuries or illnesses Customers unable to ski due to an injury or illness shall have no claim for reimbursement. The lift and ropeway companies reserve, however, the right to reimburse the costs of any ALPIN CARD (apart from 1-day tickets) at their discretion, as a gesture of goodwill. The presentation of a medical certificate issued by a local physician is a precondition for this. The injury or illness is to be reported immediately.
IX. Abuse ALPIN CARDs cannot be transferred to other persons (not even within families). Any abuse will result in the withdrawal of the card without replacement. Furthermore, customers shall be obliged to replace the costs of any day ticket and to pay a fine of EUR 70. The card shall be kept in a manner to exclude any abuse by third parties. The filing of a police report shall explicitly remain reserved.
X. Data protection The lift and ropeway companies are specifically dedicated to the protection of their customers’ personal data. Customer data are, therefore, processed exclusively based on the legal provisions (in particular those of the GDPR and the DSG [Austrian Data Protection Act]). Reference is made to the data privacy notices of the participating lift and ropeway companies.
XI. Choice of law and place of jurisdiction Austrian substantive law shall apply, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods and the conflict of law rules under international private law. If customers are consumers as defined in the KSchG, the court competent for the district where the customer has their usual residence or place of employment shall have jurisdiction over any legal disputes. If the customer is a consumer having their usual residence in the EU, they may either file an action with the competent court in Salzburg, Austria, or with the court competent at the place where the consumer has their place of residence. The competent court at the registered office of the company will be agreed as the venue for all other cases.
Version: October 2021